Privacy Policy

1. Scope of This Policy

This Privacy Policy ("Policy") describes how Kenergy ("we," "us," or "our") collects, uses, stores, and protects the personal data of visitors to our website ("Site"), customers, suppliers, and business partners. This Policy applies to all interactions with Kenergy, including website visits, inquiry submissions, order placement, and any other communications.

By using our Site and providing your personal data, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please do not use our Site or provide your personal data to us.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as information automatically collected when you visit our Site.

Information you provide:

• Contact details: name, email address, phone number, company name, job title, and country
• Inquiry or order information: product interests, technical requirements, quantity specifications, and shipping details
• Communications: messages sent through our contact forms, email correspondence, and phone conversations

Information collected automatically:

• Device and browser information: IP address, browser type and version, operating system, device type
• Usage data: pages visited, time spent on pages, referral source, click patterns, and search queries
• Cookies and similar tracking technologies as described in Section 4

3. How We Use Your Information

We use your personal data for the following purposes:

• Responding to inquiries: To answer your questions, provide product information, and send quotations
• Order processing: To process and fulfill orders, including manufacturing, shipping, and invoicing
• Customer support: To provide technical support, warranty service, and after-sales assistance
• Product improvement: To analyze usage patterns and feedback to improve our products and services
• Marketing communications: To send product updates, industry news, and promotional materials (with your consent where required)
• Legal compliance: To comply with applicable laws, regulations, and legal requests

4. Cookies & Similar Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

Types of cookies we use:

• Essential cookies: Required for the basic functioning of the Site. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the Site by collecting anonymous usage data.
• Functional cookies: Remember your preferences and settings to improve your experience.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site. We do not use cookies for targeted advertising purposes.

5. How We Share Your Information

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third-party service providers who assist us in operating our business (e.g., shipping carriers, payment processors, IT service providers), subject to contractual data protection obligations
• Legal requirements: When required by law, court order, or government regulation, or to protect the rights, property, or safety of Kenergy, our customers, or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected individuals
• With your consent: In any other circumstances with your explicit consent

6. Data Security

Kenergy implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through our Site
• Access controls and authentication procedures for internal systems
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Data backup and disaster recovery procedures

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you in the event of a data breach affecting your personal data as required by applicable law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The retention periods vary depending on the nature of the data and the legal obligations:

• Inquiry and contact data: retained for 2 years after the last interaction unless a business relationship is established
• Customer order data: retained for the duration of the contractual relationship plus 5 years for legal and tax purposes
• Website usage data: retained in anonymized form for analytics purposes for up to 26 months

When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Under the GDPR (for individuals in the European Economic Area):

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service provider
• Right to object: Object to processing based on legitimate interests or direct marketing

Under the CCPA (for residents of California, USA):

• Right to know: Request disclosure of the categories and specific pieces of personal data we collect
• Right to delete: Request deletion of personal data collected from you
• Right to opt-out: Opt out of the sale of personal data (we do not sell personal data)
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise any of these rights, please contact us at privacy@kenergy.com. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.

9. International Data Transfers

Kenergy is based in China. Your personal data may be transferred to, stored, and processed in China or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

When we transfer personal data from the European Economic Area (EEA) or other jurisdictions with adequate data protection laws, we implement appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding corporate rules where applicable
• Other transfer mechanisms recognized under applicable law

By submitting your personal data, you consent to such international data transfers in accordance with this Policy.

10. Changes to This Policy

Kenergy reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the revised Policy on this page with an updated "Last updated" date. We encourage you to review this Policy periodically to stay informed about how we are protecting your data.

Material changes will be communicated through a prominent notice on our Site or via email where appropriate. Your continued use of the Site after any changes constitutes your acceptance of the revised Policy.